# Launchable support

Write to hello@launchable.video for help with your account, a film, credits or Launchable in ChatGPT. A person from the team reads every message and replies by email.

## Contact

- Email: hello@launchable.video
- Book a 15-minute call: https://cal.com/launchables/15min

Please include:

- The email address you sign in with
- The project name, and the step where something went wrong
- What you expected and what happened, with a screenshot if you have one

## Help with Launchable in ChatGPT

### Connecting Launchable to ChatGPT

Add Launchable from the ChatGPT plugin directory, sign in with your Launchable account and choose Allow. Signing in for the first time creates your account.

### “Reconnect Launchable to continue”

ChatGPT’s access to your account ended or needs a new permission. Connect Launchable again from your plugins in ChatGPT and sign in.

### Not enough credits

Launchable tells you how many credits the film needs and how many your account has. Credits are managed in your Launchable account at app.launchable.video.

### A film did not finish

Its credits are refunded automatically. Ask to generate the film again, or write to us with the project name.

### Disconnecting ChatGPT

Open your plugins in ChatGPT, select Launchable and disconnect it. Your projects stay in your Launchable account.

### Your data

To get a copy of your data, correct it or delete your account, email hello@launchable.video from the address you sign in with.

## Frequently asked questions

### How do I contact Launchable?

Email hello@launchable.video, or book a free 15-minute call with the team.

### Where do I manage my plan and credits?

In your Launchable account at app.launchable.video.

### Can Launchable see my ChatGPT conversations?

No. Launchable only receives what ChatGPT sends to it when you ask it to do something, such as your launch description or the script you chose.

### How do I delete my account?

Email hello@launchable.video from the address you sign in with. We delete the account and its projects within 30 days.